Sent: Sunday, August 31, 2008 3:16 PM
To: comments@canyonlandsjeep.com
Subject: All good: Robinson August
Kelley & team,
Thank you for the welcome-home post-card.
We have nothing but high praise for Canyonlands. I particularly appreciated that you thoroughly inspected the Jeep before we drove off, and you were careful to mark down all the dings and scratches. (It’s a perennial fight with Hertz, etc, to even come out from the office to look at the car, let alone mark things down properly.)
One thing I should do differently next time, I forgot to ask how to manage the 2H, 4H-4L transfer case; I remember from my youth to stop and shift, but was a bit worried about the automatic.
The Jeep performed excellently.
The booking procedures for Canyonlands were great—and you’re beating the competition (Farabee, actually). They didn’t reply to an e-mail inquiry, and when I phoned, said they were “busy” and they’d call me back. They didn’t, so next day I booked with you.
Of course, I’m recommending Kelley & Canyonlands to all my friends.
With thanks, Dave R. from Oakland, CA
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Sent: Monday, August 18, 2008 7:57 PM
To: info@canyonlandsjeep.com
Subject: Our recent trip
Hello. We just received your very nice post card in the mail today. We have only been home here in Bend Oregon a few days after having a BLAST in Moab. We have been riding our Harley to Moab for the last 8 years and have never stayed more than one night. We decided this time, to see Moab from one of your Jeeps. My wife Sharon and I really enjoyed the three days we rented your Jeep. We explored many of the trails you recommended in your folder, and our favorite was Fins and things. We did it 3 times. We have never done any real off-roading, but I used to do a lot of off road motorcycling when I was younger.
We will certainly be back next year and will rent from your company again. We loved the nearly new Rubicon, and now my wife has informed me that we need to buy one.
You guys run a great operation and the post card was a very nice customer service touch. My wife and I have an extensive background in customer service, me in the software world and my wife in high tech as well as banking. We appreciate good service! Attached is a picture from Fins and Things. You can use this email and picture any way you choose.
Thanks again for a great time!
Larry A. - Bend, OR
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